HP2-I57 VALID TEST TESTKING, HP2-I57 NEW EXAM CAMP

HP2-I57 Valid Test Testking, HP2-I57 New Exam Camp

HP2-I57 Valid Test Testking, HP2-I57 New Exam Camp

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Tags: HP2-I57 Valid Test Testking, HP2-I57 New Exam Camp, New HP2-I57 Test Vce Free, Official HP2-I57 Study Guide, HP2-I57 Exam Cram Questions

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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q22-Q27):

NEW QUESTION # 22
It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

  • A. Asking leading questions to understand your customers' pain points
  • B. Assuming all customers need the same set of blueprints to get them where they need to go
  • C. Identifying things your customer's employees say they're missing in their IT support today
  • D. Focusing only on asking questions related to services solutions since hardware is separate
  • E. Actively listening and taking notes

Answer: A,C,E

Explanation:
Being an effective strategic advisor requires understanding customer needs by listening attentively and asking the right questions. Successful advisors engage in active listening to capture the customer's true challenges and needs (B). By identifying gaps in current IT support (A), they tailor solutions to specific issues. Asking leading questions (E) helps uncover pain points, enablingpartners to recommend targeted HP solutions. This personalized approach helps customers feel heard and valued, avoiding a one-size-fits-all strategy
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html


NEW QUESTION # 23
Which statements are true about HP Premium+ Support end user alerts? (Select three.)

  • A. HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
  • B. When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
  • C. Only non-hybrid employees can receive end user alerts directly on their device.
  • D. End users cannot snooze the alerts.
  • E. If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.

Answer: A,B,E

Explanation:
HP Premium+ Support provides predictive alerts that notify end users directly on their device's notification tray (C). The alerts help streamline issue reporting, enabling users to quickly create a service case and specify repair details (E). If preferred, IT administrators can manage these alerts through an optional dashboard and can choose to disable them for end users (B), giving flexibility in alert management
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html


NEW QUESTION # 24
In order for customers to reap the benefits of HP Premium+ Support after order placement, it is critical that some key actions are taken by the HP partner.
Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer's devices are covered according to the term of the HP Premium+ Support? (Select two.)

  • A. The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.
  • B. The partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.
  • C. The partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.
  • D. The partner must install the HP software on all HP and non-HP customer devices.

Answer: A,C

Explanation:
HP Premium+ Support provides enhanced coverage and proactive management of customer devices. After an order is placed, two critical steps are necessary to activate this support and ensure devices are properly covered:
1.Software Installation: The partner or customer must ensure the HP software is installed on all devices eligible for Premium+ Support. This software enables real-time monitoring and provides proactive support features, such as predictive analytics and device health insights.
2.Registration of the Care Pack: The partner must also successfully register the HP Premium+ Support Care Pack to the customer (not the partner). This ensures that the customer is officially entitled to the support and that their devices are tracked within the HP system for coverage and service delivery.


NEW QUESTION # 25
Where can you find additional information about HP Services?

  • A. HP Partner Portal
  • B. HP AssetHub
  • C. HP Workforce Central
  • D. HP Workpath

Answer: A

Explanation:
The HP Partner Portal is the primary platform where partners and customers can access additional detailed information about all HP Services, including Care Packs, Post Warranty Support, and more. The portal contains product documentation, sales materials, service descriptions, and other essential resources to help partners and customers make informed decisions about the right HP services for their needs


NEW QUESTION # 26
The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond?

  • A. Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.
  • B. Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
  • C. Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.
  • D. Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.

Answer: C

Explanation:
HP Premium+ Support offers proactive alerts that notify users when hardware issues, such as hard drive or battery failures, are detected. This feature enables businesses to take preventive action before components fully fail. Additionally, HP Premium+ Support can automate the creation of service cases when these alerts are triggered, ensuring rapid resolution and minimizing downtime. This service would directly address the IT manager's concern about not being notified in time to prevent component failures


NEW QUESTION # 27
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