ACTUAL ISO-IEC-20000-FOUNDATION ISO/IEC 20000 FOUNDATION EXAM EXAM QUESTIONS WITH ACCURATE ANSWERS

Actual ISO-IEC-20000-Foundation ISO/IEC 20000 Foundation Exam Exam Questions with accurate answers

Actual ISO-IEC-20000-Foundation ISO/IEC 20000 Foundation Exam Exam Questions with accurate answers

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
  • IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
Topic 2
  • ISO
  • IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
  • IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.
Topic 3
  • Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
  • IEC 20000-1:

PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q33-Q38):

NEW QUESTION # 33
What is the intent of the service availability management process?

  • A. To ensure that agreed service availability commitments to customers can be met within agreed targets
  • B. To ensure that agreed levels of service commitments to customers can be met in all circumstances
  • C. To ensure that agreed service availability commitments to providers can be met in all circumstances
  • D. To ensure agreed effective communication towards customers

Answer: A


NEW QUESTION # 34
A transport company with 1500 laptops, received many requests for expansion of the internal memory because its size has proven to be insufficient. Which process should have prevented this from happening?

  • A. Capacity management
  • B. Service level management
  • C. Service availability management
  • D. Configuration management

Answer: A


NEW QUESTION # 35
What is the objective of service continuity management?

  • A. To ensure that service continuity plans are tested in accordance with business needs
  • B. To ensure that potential service continuity issues are predicted and preventive action taken
  • C. To ensure that service continuity requirements are fully defined and agreed in service level agreements
  • D. To ensure that agreed commitments to continue to provide services to customers can be met in foreseeable circumstances

Answer: D


NEW QUESTION # 36
What is the purpose of information security controls?

  • A. To monitor information security incidents
  • B. To address identified information security risks
  • C. To control access to the services
  • D. To enforce the information security policy

Answer: B


NEW QUESTION # 37
During an audit, what is an observation?

  • A. A conformity where there is an opportunity for improvement
  • B. A recommendation that has to be actioned
  • C. A finding against an area which is NOT in the scope of the standard
  • D. A non-fulfillment of a requirement

Answer: A


NEW QUESTION # 38
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